General Delivery Information:

We offer delivery services to various locations, including within city limits and out-of-province. Our delivery options are as follows:

Delivery within City Limits:

• Delivery Cost: K5 per order within city limits.
• Delivery Method: Our reliable Port Moresby based Chauka Ya staffs will handle and deliver your orders efficiently.

Pickup at Vision City:

• Pickup Location: If you prefer to collect your order in person, you can choose to pick it up at our designated pickup point at Vision City.
• Pickup Cost: Pickup at Vision City is free of charge.
• Pickup Procedure: Once your order is ready for pickup, we will notify you via email or phone. Please bring a valid ID and the order confirmation for verification.

Delivery Outside the Province:

• Delivery Cost: For orders outside the province, shipping fees will be calculated based on DHL’s standard shipping rates.
• Estimated Delivery Time: Delivery to locations outside the province may vary based on DHL’s delivery schedule and the destination. Please expect a longer delivery time for these orders.
• Tracking Information: Once the order is dispatched, we will provide you with the DHL tracking number, allowing you to monitor your shipment’s progress.

Order Processing:

• Order Processing Time: Orders will be processed within [insert processing time, e.g., 1-2 business days] after the payment is confirmed.
• Business Days: Please note that all delivery and processing times are based on business days (Monday to Friday, excluding public holidays).

Delayed Deliveries:

In the event of any unforeseen circumstances or unexpected delays in delivery, we will promptly notify you via email or phone. We strive to ensure that your order reaches you as soon as possible and appreciate your understanding in such situations.

Shipping Restrictions:

• Some products may have specific shipping restrictions based on local laws and regulations. We will inform you during the checkout process if any shipping restrictions apply to your order.
• We do not ship to P.O. boxes or military addresses. Please provide a valid physical address for delivery.

Order Tracking:

• For all deliveries, except pickup at Vision City, we provide tracking information, allowing you to monitor your shipment’s status online.

Contact Us:

If you have any questions, concerns, or need assistance regarding our delivery policy or your order’s delivery status, please feel free to contact our customer support team at [insert contact information].

Note: This delivery policy is subject to change, and we advise customers to review the latest version of our policy before placing an order.