Refund Policy

We value your satisfaction and strive to deliver top-quality products and services. However, please note that we do not offer product refunds, except for cases where the product received is damaged or defective.

Size Swapping Policy

We understand that finding the perfect fit is essential for your satisfaction with our products. Therefore, we allow swapping of sizes for apparel and certain other items. If you receive a product with the wrong size, you may request a size exchange within [insert number of days, e.g., 7 days] from the date of delivery.

Damaged or Defective Products

In the unfortunate event that you receive a damaged or defective product, please contact our customer support team immediately, providing clear images or videos of the issue. Our team will review the case and, if deemed valid, we will arrange for a replacement of the damaged or defective item.

Cancellation Policy

You have the option to cancel your order before it is dispatched for delivery. If you wish to cancel an order, please contact our customer support team as soon as possible. For successfully canceled orders, the full amount will be refunded to your original payment method.

Cancellation Process

To cancel an order, follow these steps:

• Contact our customer support team via [insert contact details] and provide your order number and cancellation request.
• Our support team will verify the order status and process the cancellation if the order is still pending.
• Once the order is canceled, you will receive a confirmation email, and the refund process will be initiated.

Refund Processing

• Refunds for canceled orders will be processed in full and credited back to the original payment method used for the purchase.
• Please note that the refund processing time may vary depending on your payment provider, and it may take [insert estimated time, e.g., 5-10 business days] for the amount to reflect in your account.

Contact Us

If you have any questions or concerns regarding our refund and cancellation policy, feel free to reach out to our customer support team at [insert contact details]. We are here to assist you throughout the process.

Note: This refund and cancellation policy is subject to change, and we advise customers to review the latest version of our policy before making any purchases.